How Customer Service Training Often Reduces Service Levels
A big city public transit system just released a report addressing its terrible service and image problems. While some of the panel’s recommendations deal with the organization’s culture, much of it i Read More...
Is Your Learning a Phase of Life or a Way of Life?
September starts a new school year in the Northern Hemisphere. Perhaps you or people close to you are entering a new phase of academic life this month. It’s often a time of stress and excitement, anti Read More...
Team Building Tips and Techniques
Continuing the focus on team building from my last two blog posts, here are further approaches to strengthen your team – as a leader or as a member:
a) Be careful of team building exercises that pr Read More...
