"Motivating, thought provoking, inspiring, informative, practical." ---Shaunna Rainey, Manager, Employee Development, Air Canada

"Excellent overview of key principles. It makes you want to dive in and learn about all of them!" ---Pushp Arora, Lean Practitioner, RIM Research in Motion

"Ratings were almost exclusively 5/5 on two scales for his delivery and content. The lowest score was a few 4s and others added ++ and 6s to the scale." ---Cheryl Groves, Coordinator of LeanSigma/KPO Exchange in Roanoke, VA