• Results come from what we finish, not what we start.
• The "tyranny of the urgent" often drives out the important.
• Constant change and relentless improvement can be exhausting.
• When you don't know how you're doing, you can't improve.
• It's easy to drift off track.
• Learn what's working/not working, and redirect efforts.
• Savoring success and small wins is energizing.

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• Planning and new beginnings are more exciting.
• Weak discipline of following through and following up.
• Reflective learning crowded out by crisis/operations.
• No time to learn how to better use our time/resources.
• We dwell on what's gone wrong rather than what's gone right.
• Fear of complacency and status quo.
• Managers don't appreciate its importance.

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